Refund policy

Return & Refund Policy

At Leeshade, we want you to love what you receive. If something is not right, we are happy to review return requests in a fair and reasonable way.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, the item must:

  • be unused, unworn, and in its original condition

  • be returned in its original packaging

  • not show signs of damage, wear, misuse, or alteration

Because our pieces are jewelry and personal-use items, we reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene, product integrity, and quality assurance reasons, the following items are final sale and cannot be returned or refunded:

  • earrings

  • customized or personalized items

  • gift cards

  • sale or clearance items

  • any item marked as Final Sale

  • items returned used, damaged, or without original packaging

This kind of final-sale carveout is consistent with Shopify’s guidance for items that should not be return-eligible. 

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at [your support email] with:

  • your order number

  • a short description of the issue

  • clear photos of the item and packaging

If approved, we will offer a replacement, store credit, or refund depending on the situation.

How to Start a Return

To request a return, please email [your support email] with your:

  • full name

  • order number

  • reason for return

If your return is approved, we will provide return instructions. Items sent back without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • the wrong item was sent

  • the item arrived damaged or defective

We recommend using a tracked shipping method, as Leeshade is not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method. Original shipping charges are non-refundable, unless the return is due to our error or a damaged/defective item.

Depending on your bank or payment provider, it may take 5 to 10 business days for the refunded amount to appear in your account.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please request a return for the eligible item and place a new order.

Order Cancellations

We may accept cancellation requests within 12 hours of purchase, as long as the order has not already been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process above.

Refused or Undeliverable Packages

If a package is refused or returned to us because of an incorrect or incomplete shipping address provided by the customer, any refund issued may be reduced by the original shipping cost and any return fees charged to us.

Chargebacks

If there is an issue with your order, we ask that you contact us first at support@leeshade.com so we can work to resolve it quickly and fairly.

Contact Us

For any return or refund questions, please contact us at:

Leeshade Support

Email: support@leeshade.com

Website: Leeshade.com